L'atelier

Walked in on a Friday night without a reservation and we were seated immediately. I used their "package" to order an entree, a plate, a wine, and a coffee. The risotto was amazing and the environment cozy. I would eat here again, though as a 6ft tall woman I could not easily fit at the table with the space provided. The package price was €28.50 and my partner had a salad for €14.50

Extremely disappointed for someone who eats here for quite a while. Selective professionalism. The food is good, no comment on it, but finding a 6cm piece of used plastic on my plate, literally within my meat portion is NOT ACCEPTABLE. As any understanding customer, I take it upon myself to go straight to the kitchen, hide my plate from rest of customers, and explain my situation in such a calm tone knowing that I was extremely frustrated. (Accidents happen) New plat comes in, the waiter suggest free coffee as compensation. Since none of us wanted it I asked to get the coffee gesture as a discount.To my surprise, the manager refuses, doesn't give me time to explain my situation, death stares at me in addition to simply ask me to pay, no apologizing no nothing. I got more respect and consideration from the waiters than the manager. The selective professionalism is bad for a business, you will eventually learn that in the future, in addition; customer comes first. Do not suggest compensation but only the one that suits your cheap cost strategy. I would gladly interact and further explain my situation to the owner but I don't want to be in contact with the individual who managed our lunch shift.

I guess my expectations for this place were so high that it just didn't live up to the hype. Don't get me wrong, it's delicious gelato, but not that much more amazing, than other places I had while in Europe, or even in the US. We had their famed strawberry flavor and yes it was delicious, but not mind blowing. The lychee and the coconut were very true to their names. They have a remarkable way of presenting the flavors as you would imagine.

Walked in on a Friday night without a reservation and we were seated immediately. I used their "package" to order an entree, a plate, a wine, and a coffee. The risotto was amazing and the environment cozy. I would eat here again, though as a 6ft tall woman I could not easily fit at the table with the space provided. The package price was €28.50 and my partner had a salad for €14.50

Extremely disappointed for someone who eats here for quite a while. Selective professionalism. The food is good, no comment on it, but finding a 6cm piece of used plastic on my plate, literally within my meat portion is NOT ACCEPTABLE. As any understanding customer, I take it upon myself to go straight to the kitchen, hide my plate from rest of customers, and explain my situation in such a calm tone knowing that I was extremely frustrated. (Accidents happen) New plat comes in, the waiter suggest free coffee as compensation. Since none of us wanted it I asked to get the coffee gesture as a discount.To my surprise, the manager refuses, doesn't give me time to explain my situation, death stares at me in addition to simply ask me to pay, no apologizing no nothing. I got more respect and consideration from the waiters than the manager. The selective professionalism is bad for a business, you will eventually learn that in the future, in addition; customer comes first. Do not suggest compensation but only the one that suits your cheap cost strategy. I would gladly interact and further explain my situation to the owner but I don't want to be in contact with the individual who managed our lunch shift.